Paramjeet Singh
Customer Service Manager @Walmart
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WORK HISTORY
Customer Service Manager @Walmart
Bolton, ON, CA
Resolved customer inquiries and managed transactions, addressing approximately 100+ customer issues daily, ensuring a seamless shopping experience and building customer loyalty.Promoted Walmart MasterCard, successfully driving an average of 15+ new sign-ups daily, contributing to an estimated increase in store revenue monthly.Processed refunds, exchanges, and price adjustments, ensuring 100% compliance with company policies, resulting in enhanced customer trust and satisfaction.Supervised and coached team members, boosting operational efficiency by 100%.Optimized loss prevention strategies, supporting a 90% reduction in shrinkage by adhering to store protocols and enhancing employee vigilance.
EDUCATION
Jammu and Kashmir Board of School Education (JKBOSE)
Senior secondary , Mathematics and Computer Science
Niagara College - Toronto
Undergraduate diploma, Computer Programming
ABOUT PARAMJEET SINGH
I am a results-driven professional with a strong blend of customer service expertise and technical knowledge, currently pursuing a Diploma in Computer Programming. As a Customer Service Manager at Walmart, I lead a team to ensure exceptional service delivery, resolve complex inquiries, and enhance customer satisfaction.Additionally, as a Dispatcher at Fast Lane Logistics, I manage freight coordination, oversee operational efficiency, and ensure compliance with regulations, further strengthening my communication and logistical skills.With a growing foundation in programming and data, I aim to bridge technical innovation with customer-focused solutions to drive impactful results.
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