Paramjeet Singh
Customer Team Lead @Radical Minds Technologies Pvt. Ltd.
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WORK HISTORY
Customer Team Lead @Radical Minds Technologies Pvt. Ltd.
Leading the team of 29 associates across multiple verticals, driving performance and quality. Spearhead client engagement initiatives, acting as a strategic liaison between operations and external stakeholders. Utilize Salesforce and Genesys platforms to streamline CRM workflows and enhance customer interaction strategies. Conduct training sessions on platform usage and customer handling protocols, improving team efficiency and reducing resolution time. Collaborate with cross-functional teams to align service delivery with client expectations and business goals.
EDUCATION
Maharshi Dayanand University
Master's degree
ABOUT PARAMJEET SINGH
Senior Business Development ManagerI am a dedicated, resourceful and outgoing professional - known for my positive approach and drive. I find a personal satisfaction in working toward goals that for individuals are too ambitious, but via teamwork quickly, efficiently and elegantly can be achieved. Conversely, I also find major fulfillment in working individually toward a goal and achieving it within the set deadline.I work with Technical Sales in Misshya Technology, helping Businesses to Grow and help them become a Brand.I love to dig into customer problems and solve them with modern technology. I create, scale and optimize business portfolios that matter. To accomplish this, I focus on delivering key outcomes, building amazing teams and quickly adapting to new learnings. I have enjoyed many executive positions throughout my career in Business Development, technical sales, and strategy.Skill Set - Technical sales- Business development- Project management- Marketing- Teamwork- Teaching- Innovation
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