Paramita R.
IT Service Management Leader | ITIL V4 & PRINCE2® Certified | Expertise in ServiceNow, Jira & Lean Six Sigma
- Role
- Itsm Senior Analyst at Onbe
- Location
- Hamilton, OH, US
- LinkedIn followers
- 500 followers
About Paramita R.
Highly accomplished IT professional with 14years of progressive experience, including 5 years in leadership roles across diverse IT disciplines such as Service Management and Account Financials. My career spans various industries, including Food, Beverages, Animal Nutrition, Health Care, Railway, Logistics, and Telecoms, equipping me with a broad understanding of complex enterprise environments.I am a strong communicator and an effective people manager, consistently driving results and fostering high-performing teams. My expertise extends to critical contact center technologies, including IVR, Ticketing systems, CRM, Chatbot, Live chat, and Social media platforms, where I\'ve implemented solutions to enhance customer experience and operational efficiency.Hands-on experience includes:Ticketing & Service Management: HPOV, Jira, SNOW, ITSM, ServicePROVirtualization & Infrastructure: VMware Horizon, Citrix, Active DirectoryProductivity & Legacy Systems: Lotus Notes, Windows 10, Rumba-MainframeTelephony & Collaboration: Avaya Softphone, Odigo Telephony, Genesis Cloud, Cisco AnyconnectMonitoring & Reporting: SCCM, SPLUNK, PowerBIPassionate about leveraging technology to streamline operations, improve service delivery, and achieve strategic business objectives.
Experience
Itsm Senior Analyst
Jun 2025 — Present · Chicago, IL, US
Education
Kuvempu University
BSC IT, Information Technology
2011
National Institute Of Information Technology
Diploma, Software Engineering
2008 — 2011
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