Parameswara Reddy
Salesforce Devloper | Apex & LWC Developer | Service, Sales and Commerece Cloud | Salesforce Integrations | 4x Certified | Guest Author @ Salesforce Ben
- Role
- Salesforce Developer at Msquare Technologies Inc
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Parameswara Reddy
I’m a 4x Certified Salesforce Developer with hands-on experience delivering scalable…
Experience
Salesforce Developer
Apr 2025 — Present · Philadelphia, PA, US
As a Salesforce Developer at MSQUARE Technologies, I’ve led the integration of cutting-edge communication and authentication solutions within the Salesforce ecosystem, empowering customer service agents with seamless experiences and secure backend systems.Amazon Connect & Service Cloud Voice IntegrationIntegrated Amazon Connect with Salesforce Service Cloud Voice to enable real-time, multilingual customer communication (English & Spanish IVRs).Designed custom contact flows and Lambda functions to handle case creation, dynamic queue routing, and pre-call logic based on intent, language, and timezone.Configured Omni-Channel routing, presence statuses, and voice call object logging for enhanced CSR visibility.Built a dynamic LWC-based Agent Dashboard to:Display live voice call detailsLink or create cases based on voice metadataProvide toast alerts, intent tagging, and spinner-based processing indicators Auth0 Integration with Salesforce (OAuth & JWT)Established SSO between Salesforce and Auth0 using SAML and OpenID Connect.Created a secure flow using Named Credentials and External Credentials for token-based API access.Developed a Visualforce + Apex-based Auth0 callback handler (Auth0OAuthController) to store JWT tokens and inject them into callouts.Integrated LWC behavior to handle auth redirects, token expiration, and secure header authorization during Apex callouts.Technologies: Salesforce Service Cloud, LWC, Apex, Auth0, JWT, OAuth 2.0, Amazon Connect, Lambda, Omni-Channel, Voice Toolkit, Visualforce, Named Credentials, Custom Metadata
Education
University of Cincinnati
Master of Engineering - MEng
Maulana Azad National Institute of Technology
B.tech
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