Parag Parmar

About Parag Parmar

Life is not a race which you have to win, its a continuous party, where enjoying your work means more fun.\"I\'m an experienced Management Consultant and Automotive & Mobility professional, having diverse exposure to Customer strategy, Customer Experience Transformation, Automotive Sales, Customer Journey optimization, omni-channel Marketing and Market assessment. I have worked on assignments which include complete end-to-end Go-to-Market (GTM) strategy, Market potential assessment, Opportunity identification, Competition bench-marking, Portfolio profitability analysis and Business planning for various automotive players in the Indian and European automotive ecosystem. I excel at Business Transformation and Lead management projects. I expertise in Automotive, Future of Mobility, Logistics, Shipping, Ports & Airlines as Industries. You may feel free to connect with me on any of these topics.I have also extensively coached multiple stakeholders at a German Luxury cars OEM, delivering transformative value to the clients. My projects include enhancing Customer Lifecycle Management, Retail coaching and Business Transformation. I have also led the comprehensive proprietory EY study for Consumer & Market study for the Luxury & Super-Luxury cars segment in India.As an Area Manager I have worked in channel sales roles for two OEMs in India, which included handling a diverse territorial spread across North and East India for dealers selling passenger cars & small commercial vehicles.Apart from the automotive sector, I have also experienced business development in the Health care sector and Guest relations management in the Workplace solutions industry.I have showcased substantial entrepreneurial skills during my stint as an aggregator and independent consultant for Real Estate companies for 2 years, as Founder of Abaana Infra-Projects, churning out turnover of ~INR 12lakh in a year. I really cherish the diverse experience this stint added to my overall business skills.Customer Success management, Growth strategy & Customer strategy are growing fields which excites me and fits well into my overall experience, spanning 9+ years in these various roles.

Experience

1. Head - Digital Cx

   Hindalco Industries Limited

   Dec 2024 — Present · Mumbai, IN

   General Manager | Head - Digital CxCRM Implementation for Metals corporate (Salesforce)IBP and S & Op implementationImplementing the next-gen Demand and Supply planning solution - Blue YonderRedefining an optimally planned Supply Chain for a downstream business worth ~$1.5 Bn in annual revenue!Enhancing Customer experience with the power of Digitally driven business solutions.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  BBA, Marketing

  2008 — 2012

• Loyola School Jamshedpur

  12th, Science

  1995 — 2008

• KIIT School of Management (KSOM), Bhubaneswar

  Master of Business Administration (M.B.A.), Marketing

  2013 — 2015

Skills

• Market Research
• Microsoft Word
• Team Leadership
• Human Resources
• Data Analysis
• Product Marketing
• Customer Service
• Dealer Management
• Public Relations
• Business Strategy
• Business Meetings
• Real Estate
• Lotus Notes
• Capability Development
• Customer Insight
• Brand Management
• Leadership
• Marketing Strategy
• Brand Implementation
• Crm
• Social Media Marketing
• Market Planning
• Microsoft Excel
• Powerpoint
• Project Management
• Public Speaking
• Marketing Communications
• Teamwork
• Team Management
• Negotiation
• English
• Brand Strategy
• Marketing
• Business Development
• Email Clients
• Customer Satisfaction
• New Business Development
• Management
• Sales Management
• Sales