Parag Mulay
Senior Engineering Leader | System Design and Architecture | Cloud Transformation | Leadership/Mentor | Building Scalable, Resilient, Fault Tolerant and Compliant SaaS solutions.
- Role
- Principal Engineer at RingCentral
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Parag Mulay
Core Leadership Competencies-* Engineering Strategy & Execution (roadmaps, OKRs, GTM strategy)* Scaling & Leading Global Engineering Teams (India,Europe, US)* Cloud Transformation (Azure, Kubernetes, SaaS, modernization)* AI/ML in Contact Center Self-Service Workflows (LLM/RAG-driven, automation)* Stakeholder & Executive Alignment (CXOs, Product, Sales, Services)* Building Technology Partnership with other companies( Zoom, Microsoft) and Vendor Management.* Customer Engagement (delivering to global enterprises & governments)* Building Engineering Culture (hiring, mentoring, leadership pipelines)Core Technical Competencies-*System Design and Architecture. Distributed System software built for Scale, Performance and Fault Tolerance for SaaS and Enterprise deployment.*Unified Communications and Contact Center Communication Applications.* Automation and CI/CD pipelines. Agile methodologies and other software lifecycle models* C++, Kafka, Databases and mem-caches, Zookeeper. Cloud services and containerization (K8s).*Voice Communication Protocols( SIP, WebRTC, HTTP/REST, TCP/UDP) and Media streaming technologies (RTP).* Hyperscalers: Microsoft Azure and Azure-based services.* Security Frameworks: OIDC, OAuth, SAML, PKI etc.
Experience
Principal Engineer
Sep 2025 — Present · Bengaluru, IN
Education
Indian Institute of Management, Lucknow
Certificate Course in General Management, Business Administration and Management, General
Maharashtra Institute of Technology
B.E., Mechanical Engg.
1995 — 1999
Pune University
Bachelor of Engineering, Mechanical Engineering
Skills
- C++
- Solution Architecture
- Unix
- Voice Over Ip (Voip)
- Video Conferencing
- Requirements Analysis
- Ivr
- Cloud Computing
- Telecommunications
- Isdn
- Voip
- Avaya
- Software Development
- Software Design
- C
- Unified Communications
- Tcp/Ip
- Ss7
- Ip
- Qsig
- Rtp
- Telephony
- Sip
- Avaya Products
- H.323
- Software Project Management
- Agile Methodologies
- Internet Protocol Suite (Tcp/Ip)
- Avaya Technologies
- Session Initiation Protocol (Sip)
- H.248
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