Paragi Jain

About Paragi Jain

Customer Experience Enthusiast | Building Strong Customer RelationshipsLeveraging my communication, problem-solving, and organizational skills to excel in CX service, support, and pre-sales roles. Eager to contribute to positive customer journeys and drive project success. Possess a strong foundation in business processes and data analysis, seeking opportunities to learn and grow within the CX and project management fields.Key Skills:Customer Service & SupportPrompt response & End to end cx experience Effective Communication (written & verbal)Problem-Solving & Researching skills Ability to listen actively & understand prospect\'s requirements | Ability to empathise CRM Platforms (Leadsquare, Salesforce)Process Improvement & CollaborationProject Management Fundamentals (Simplilearn)Attention to Detail & OrganizationGoogle Analytics & Data AnalysisCSAT (CX Satisfaction), Presales,Ability to organize, lasting Relationship building Looking to connect with CX professionals, project managers, and hiring managers to explore opportunities where I can utilize my skills and passion for customer success or problem solving.#CX #CustomerExperience #CustomerSupport #PreSales #ProjectManagement **(Connect with Here\'s what I bring to the table:• Achieved a 98% query resolution rate for over customers by providing prompt and effective support (chat, call, email, presentation).• Managed 200 daily customer interactions while maintaining accuracy and efficiency.• Demonstrated strong organizational skills through record keeping and data management using Leadsquare and Google Sheets.I\'m currently. Supported 2 pilot project launches, owning end-to-end accountability and delivering successful outcomesExpanding my knowledge of CX best practices and methodologies.Excited to join a team focused on delivering exceptional customer experiences!Feel free to reach out to chat how I can contribute to your team!#CustomerExperience #CRM #Presales #CustomerService #Empathy #CustomerSupport

Experience

1. Senior Customer Support Advisor

   Yocket

   Oct 2025 — Present · IN

Education

• Pune Institute of Business Management (PIBM)

  Master in Business Administration, Core marketing

  2019 — 2021

• Coursera

  Google Data Analytics

• Shri Vaishnav Institute Of Management

  Bachelor of Business Administration - BBA, Finance, General

  2016 — 2019

• Shri Cloth Market Vaishnav Bal Mandir girls higher secondary school

  12th , Business/Commerce, General

  2015 — 2016