Parag Ramteke

About Parag Ramteke

I am a Technical Program Manager with over 15 years of experience leading cloud…

Experience

1. Project Manager Technical Lead

   Allyis

   Oct 2019 — Present · Hyderabad, IN

   Program & Operations Management:Spearheaded cross-functional onboarding and operational syncs for Assist 365 and Microsoft Modern Tool Stack, optimizing access provisioning, audit readiness, risk assessments, and SLA tracking across global support teams.Team Leadership & Collaboration:Led Service Engineering teams (17–29 members) in managing triage, escalations, and bug resolution; collaborated with engineering, product, and stakeholder groups to deliver tooling enhancements and support sprint planning.Content & Knowledge Management:Directed technical writers in developing Amplify documentation; successfully migrated wikis to the Engineering Hub, enhancing content discoverability and cloud compliance.Process & Tooling Optimization:Managed tools like the Amplify Request Intake Portal and RAVE Desk; implemented triage processes that translated user issues into actionable bugs, resulting in a 55% reduction in password resets in Q1.Stakeholder Engagement & Delivery Oversight: Facilitated sprint planning meetings, defined and assigned backlog items, and articulated business requirements through user stories to ensure the successful delivery of engineering priorities and partner tooling requirements.Incident & Problem Management: Led end-to-end incident handling for Microsoft 365 services (Exchange Online, Teams, SharePoint, Azure AD), ensuring rapid resolution of SEV1/SEV2 issues through proactive monitoring, war room coordination, and stakeholder communication in alignment with ITIL practices via ServiceNow.Collaboration and Escalation Handling: Worked closely with Microsoft Premier Support and internal engineering teams to manage escalations, conduct root cause analysis (RCA), and improve service reliability.Security & Compliance:Maintained a secure and compliant Microsoft 365 environment through implementation and governance of Conditional Access, Data Loss Prevention (DLP), and Defender for M365 policies.

Education

• Saurashtra University, Rajkot

  Bachelor of Commerce - BCom, Commerce & Computer Science

• St. Xavier's High School Jamnagar

  HSC, Business/Commerce, General

• Institue of Business Management Studies Pune

  MBA, Information Techonology

  2005 — 2007