Papiya Saha
SCM & Logistics ll Central Operations | Business Development l 8 yrs in Service Delivery & CX | Driving NPS, Returns, Process Optimization & Partner Excellence | Flipkart
- Role
- Manager- Supply Chain Management & Logistics Operations at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Papiya Saha
Assistant Manager in Central Operations at Flipkart with 8 years of experience in after-sales service delivery and customer experience management across consumer electronics and mobility categories.I specialize in turning operational data into meaningful customer improvements — from optimizing NPS and reducing cancellations to scaling nationwide service frameworks through franchise partnerships. My approach combines analytical problem-solving with empathy for both customers and teams, ensuring processes are efficient and people feel supported.Currently open to Program Manager / Service Delivery Manager / Operations Manager roles in Bangalore that value data-driven decision-making and employee wellbeing.
Experience
Manager- Supply Chain Management & Logistics Operations
Jan 2026 — Present · Bengaluru, IN
Education
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA, Marketing & Finance
2015 — 2017
University of Calcutta
Bachelor of Arts - BA
St. Augustine's Day School - India
High Secondary School Certificate
2009 — 2010
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