Paolo Tiong
Site Reliability Engineer at Cisco | CCNA
- Role
- Site Reliability Engineer at Cisco
- Location
- Fairfax, VA, US
- LinkedIn followers
- 500 followers
About Paolo Tiong
Hello everyone! I am a recent graduate from George Mason University. Information…
Experience
Site Reliability Engineer
Jun 2022 — Present
Utilize Jira to create, update, and keep track of user stories and sprint goals.• Receive, follow, and resolve incidents on the Cisco IT Network through ServiceNow• Onboard team managed devices to Cisco DNA Center to enhance oversight of inventory and device health.• Perform VPN Certificate Renewals, DNAC SWIM, Manual Code and Hardware Upgrades to maintain and enhance the security posture of the Cisco IT Infrastructure• Replace damaged network devices through RMA, staging, and re-deploying them back in to the Production network.• Review Access Control List (ACL) proposals and coordinate with Info-Sec team to approve or deny the requested connectivity.• Allocate IPv4/IPv6 subnet space (Infoblox/IPAM) to lab setups and connect them to the Cisco IT Network by utilizing Static or BGP routing protocols.• Coordinate and guide Remote Smart Hands to resolve incidents needing layer 1 support• Automate operational work using jinja2 and YAML• Document operational procedures and other management processes for incoming team members and contractors.
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