Paolo Posadas
Digital Product Management Senior Manager @Wells Fargo
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WORK HISTORY
Digital Product Management Senior Manager @Wells Fargo
Bellevue, WA, US
Reconstructing the customer onboarding business process onto a software-as-a-service (SaaS) architecture, with features to collect customer requirements via a digital portal and services to intelligently route data/documentsCreating consensus for the product vision, strategy and roadmapDriving tradeoff conversations around minimum viable product (MVP) scope vs delivery deadline
EDUCATION
Santa Clara University
Masters of Science in Information Systems
SKILLS
ABOUT PAOLO POSADAS
Paolo is a Senior Lead Digital Product Manager skilled at driving transformative change. Paolo\'s work in digitizing a manual customer onboarding business process was showcased by the CEO in Wells Fargo\'s annual shareholder report:\"Over accounts have been opened to date on the platform and the early results so far have been impressive, reducing the customer onboarding cycle time by two-thirds. These changes are critical to our ongoing efforts to not only serve our customers better, but also reduce risk and improve our operational capabilities.\"More recently, Paolo has been driving the transformation of Wells Fargo\'s customer onboarding applications to a software-as-a-service (SaaS) architecture, enabling the digital collection of customer requirements, with intelligent routing of data/documents to internal systems for automated processing.
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