Paola A. Merlo
VP Claims Operations - Global Claims Operation Leader
- Role
- VP Claims Operations- Global Leader at Total Scholastic Solutions
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Paola A. Merlo
Senior-level Business & Operations Management…
Experience
VP Claims Operations- Global Leader
Apr 2024 — Present
Streamlining of claims process, enhance customer experiences, drive operational efficiencies in claims department. Strategic planning, team management, process improvement, ensuring compliance with regulations to deliver exceptional results. Setting of KPI\'s, continuous improvement and mentoring
Education
University of Phoenix
Bachelor of Science Degree (B.S.)
Nova Southeastern University
Master of Business Administration Degree (M.B.A.)
2011 — 2014
Skills
- Claim
- Customer Service
- Medical Cost Containment
- Health Insurance
- Settlement
- Claims Management
- Hospitals
- Management
- Healthcare
- Insurance
- Leadership
- Team Building
- New Business Development
- Process Improvement
- Operations Management/Administration
- Budget Management
- Staff Leadership & Management
- Regulatory Compliance
- Strategic Partnership Building
- Project/Program Implementation
- Business Process Improvement
- Best Practices
- Contract Negotiation/Management
- Customer Relationship Management
- Vendor Relationship Management
- Business Development
- Vendor Management
- Operations Management
- Training
- Strategic Planning
- Strategy
- Microsoft Office
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