Paola Crescenzi

Customer Service and Tour Coordinator @Veditalia City Tours & More

Milano, IT

Back-office operations for one-day tours and city-tours taking place in Milan, nearby lakes and other Italian regions (order entry, modification and management) • Pre-sales and after-sales customer support via telephone, e-mail and chat (Italian, English, German)• Tour coordination with regard to- bookings- logistical and organizational aspects: organization of tourists’ groups; access to sightseeing and artistic points of interest; arrangement of bus routes and navigation- management and resolution of critical situations.• Recruitment of tour leaders, including staff screening and interviewsveditalia.com