Pankti Vyas
Technical Support Specialist @Senstar
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WORK HISTORY
Technical Support Specialist @Senstar
Ottawa, CA
Networking, Firewall, Port forwarding, configuration to mobile appWireshark, Active directoryOnsite supports on clients such as government sitesSQL Server installSSL certificateSoftware upgradesIntegration of security system with perimeter intrusion productsIntegration of security system with Access control systemNetwork managerUniversal config modulePerimeter Intrusion products( flexozne, fiberpatrol etc.)Multisensor product testingAimetis thin client setup and configOS upgrade, re imagingHyper V managementGlobal supportDell support, training completed, IDRAC, RaidSQL 32 to 64 bit PowershellNAS and SAN, external storageDisk space additionONVIF device manager, RTSP, LPR, Motion detectionSQL maintenance, restore and recovery, clusteringJIRAEmployee training and documents creation
EDUCATION
SARDAR VALLABHBHAI PATEL INSTITUTE OF TECH.,VASAD 041
Bachelor's degree
Carleton University
Master of Engineering - MEng
SKILLS
ABOUT PANKTI VYAS
Technical Support Specialist for Senstar Video Management software Symphony VMS globally. Working with technical software and hardware issues with Symphony VMS, ThinClient, numerous cameras and Access Control. Associated to work issues with Dell maintenance and Technical Support Analyst at Harris Computers Systems in Ottawa. Performing Deployments on hosted, on-premise and remote customer servers with the new releases and updates. Configuration of the software according to upgrade and customer 4 years of diversified experience in providing technical support and engineering services for the client based Integrated company. Execution of project and delivering to the clients on or before deadlines with negligible errors. Excellent knowledge in dealing with queries and communicating one on one with personnel Sound programming knowledge in Java, Python, SQL, DBMS and performing QA testing manually as well as automation testing using Selenium Web driver. Strong networking and security knowledge in the field of communication– TCP/IP protocols, Ethernet, RS232, Software defined networking, Routing and Switches, optical networking and cross layer designing in wireless communication. Designing data sheets, specification sheets, required engineering drawings according to project.
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