Pankaj Singh Shekhawat
Managing Everything 😌| TTEC | HCL | Genpact
- Role
- Senior Team Lead - Supervisor at TTEC
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Pankaj Singh Shekhawat
11+ years in the service industry (Customer support, BFSI, SaaS Order Management)Building teams to deliver exceptional services!Helping support teams to boost their CSAT, FCR and Resolution score!Handling complex customer issues, flagging system/platform issues that hinder customer satisfaction!Keeping my agents happy by approving their leaves
Experience
Senior Team Lead - Supervisor
Jul 2023 — Present · Ahmedabad, IN
Handling a team of 5 team-leads and 50+ FTEs
Education
Kendriya Vidyalaya
Intermediate, Science
2007 — 2008
University of Rajasthan
BCA, Computers
2010 — 2013
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