Pankaj P.
Oracle Certified Redwood Techno-Functional CX Consultant with exposure to Oracle CX Cloud apps, Siebel CRM, Intelligent Advisor (formerly OPA), OBIEE & BI Publisher, etc.
- Role
- Lead Consultant at Infosys
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Pankaj P.
14+ years of techno-functional consulting with multiple E2E CRM (On-Premise and Cloud) implementations in Oracle CX Cloud, Siebel CRM, Salesforce CRM and Microsoft Power Platform with extensive knowledge in E2E stack, data modeling, architecture, customizations and development.• Huge Experience in Industry specifics CRMs majorly into Telecom, Manufacturing and Financial Services domain.• Wide exposure as architect to solutioning in marketing, sales, service & field service space (Onsite Client facing Experience – UK and UAE)• Highly organized thought process and well-structured problem dealing attitude with an edge of innovativeness.• Quick learner and willingness to learn new technologies and work on them independently, as well as collaboratively in teams.• Strong understanding of Agile delivery frameworks and practices (ITIL, Scrum, Kanban etc.) and tools (like Jira, Jenkins etc.), able to handle huge teams and deliveries on varied technologies.• Hands on experience in development of rulebases in Oracle Intelligent Advisor (OPA) and reports in OBIEE & BI Publisher. • Hands on designing ETL processes in Informatica and schedule the data migrations loads from Siebel to Salesforce/D365 CRM.• Hands on experience in Microsoft Power Platform in designing solutions for small-tier organization for automating their daily business operations.
Experience
Lead Consultant
May 2021 — Present · Pune, IN
Participation in architectural calls, gap analysis for Oracle CX Apps such as Sales, Services, CPQ which has been migrated from On Premises Siebel CRM- Working in Oracle Integration Cloud - Visual Builder, Integration Cloud Service - WSDL, SOAP, REST API and Process Cloud Service etc- Worked in Oracle Intelligent Advisor (OPA)- Rule Authoring, Interview design, Interview Styles, Interview flows, Custom function, Rule modelling in Word and Excel, Integration within Oracle Cloud solutions- Worked on Oracle BI publisher in standalone mode with integration using web services, reports testing and deployment.
Education
Sinhgad Institute of Management and Computer Application, Pune.
MBA, Marketing
2009 — 2011
P. E. S. College of Engineering, Aurangabad.
B. E., Computer Science and Engg.
2005 — 2009
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