Pankaj Pandey
Global IT Service Director
- Role
- Global IT Service Director at Boston Consulting Group (BCG)
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Pankaj Pandey
PMP certified experienced Digital and Agile Project Manager with 17 Years in IT Infrastructure: Expert in Program Management, Transition & Transformation, Service Management, Reporting & Dash-boarding, and Managed IT Services, including IT Service Desk, Desktop Engineering, Field Services, NOC, and Request Fulfilment.
Experience
Global IT Service Director
Mar 2025 — Present · Atlanta, GA, US
Education
PMI
PMP, Project Management
2011 — 2011
Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal
BCA, Computer
2004 — 2007
Central Board of Secondary Education
Senior Secondary School Certification Delhi, Business/Commerce, General
2000 — 2001
Symbiosis Centre for Distance Learning
PGDBA
2005 — 2007
Skills
- Project Management
- Telecommunications
- Customer Relationship Management (Crm)
- Service-Level Agreements (Sla)
- Outsourcing
- Incident Management
- Incident Analysis
- Service Delivery
- IT Transformation
- Management
- Sla
- Technical Support
- IT Service Management
- Itil
- Networking
- IT Operations
- Team Management
- Pmp
- Vendor Management
- Incident Handling
- Service Desk
- Problem Management
- Crm
- Project Execution
- Transition Management
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