Pankaj Mathur

About Pankaj Mathur

Innovation is not just about technology; it’s about reimagining the way work flows and…

Experience

1. SVP & Global Head - Operations & Automation

   Kantar Operations

   May 2012 — Present · Hyderabad, IN

   Reporting to Head of Global Delivery & Technology; leading team of 9 VPs, AVPs & Directors• Liaising with internal teams; migrated complex business portfolios across IT & BPO profiles• Heading teams of Data Analytics, Survey Automation, Project Management, User Application Support, RPA Verticals• Driving digital & automation projects like auto scripting; actively working on reducing employee stress, facilitated proper utilization of resources and improved employee morale with focus on achieving higher retention, enhancement in capability & quality of output• Ensuring adherence with ISO 9001, 27001, and 20252 through a single annual audit mechanism (an industry first)• Acting as Member of the Global Innovation Board, worked on key client projects; ensuring client connect & engagement• Collaborating with third-party providers; ensuring compliance to contracts and costs• Identifying & implementing measures to continuously improve performance• Developing & implementing strategy to help clients achieve the expected results• Delivering best practices in respect of tech transfers and process validation; delivering a culture of continuous improvement• Building framework for implementing industry-benchmarked tools and processes that drive the maximum effect on improving KPIs• Envisioning large digital engagements, evangelizing new digital projects, architecting the ‘To-Be’ digital landscape with best suited solutions in fast evolving digital world including organizational alignment, architecture standards, business case and roadmaps• Architecting & developing designing solutions for the product & managing process set-up & development; driving product vision, strategy, roadmap and release plans

Education

• Frank Anthony Public School

  ISC, Commerce

  1984 — 1996

• College of Vocational Studies, Delhi University, Delhi

  Graduation, Entrepreneurship and Small Business

  1996 — 1999

Skills

• Six Sigma
• Process Excellence
• Transition Management
• Management
• Change Management
• Bpo
• Project Planning
• Service Delivery
• Vendor Management
• Leadership
• Offshoring
• Outsourcing
• Business Transformation
• IT Service Management
• Team Management
• Crm
• Call Centers
• Business Process Improvement
• Forecasting
• Operations Management
• Performance Management
• Process Improvement
• Resource Management
• Customer Relationship Management (Crm)
• Business Process Outsourcing (Bpo)
• Contact Centers