Pankaj Kumawat

About Pankaj Kumawat

The individual successfully managed a diverse cross-functional team consisting of developers, Customer Success, and Account Managers. They demonstrated expertise in defining comprehensive product/business feature requirements through collaboration with stakeholders and engineering teams. They excelled in building and managing customer accounts and relationships, conducting thorough research and analysis to develop experience solutions.As a Scrum Master, they effectively coordinated sprints, meetings, and daily stand-ups, anticipating and resolving risks and conflicts with empathy. They worked closely with customers to establish goals and success plans, ensuring positive outcomes. Additionally, they handled various integrations and testing processes, including API, Script, WordPress, and React JS.Their responsibilities extended to CRM setup and implementation, data migration, and documentation creation. They managed client handovers, finalized requirements, and coordinated with development and testing teams, using JIRA for project management and communication. Notably, they directed the customer support team, reducing support tickets by 40% through proactive identification and resolution of customer pain points. Their efforts also led to the application\'s inclusion on prominent app review platforms like G2 and Capterra, enhancing its visibility and reputation.

Experience

1. Manager - Customer Success

   Sell.Do

   Jun 2024 — Present · Pune, IN

Education

• MIT Group of Institutes, Ujjain

  Bachelor's degree, Information Technology

  2012 — 2016