Pankaj Sharma
Sales Director Key Account @ ATRIQ GLOBAL | Digital Transformation Consultant | SaaS Products | Staff Augmentation | Account management | Customer Success | Project management | Product management
- Role
- Sales Director Key Account at Atriq Global
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Pankaj Sharma
As a Sales Director at ATRIQ GLOBAL, I manage and drive the resolution of customer…
Experience
Sales Director Key Account
Jul 2023 — Present · Jaipur, IN
Manage, escalate, and drive satisfactory resolution of Customer technical support,service, and infrastructure issues based on SaaS products and technologies. Manage implementation and consulting projects, where to plan,schedule, and implement solutions and possible integrations. Manage support escalations from the region and help the Support team fromtime to time. Manage to be available to be on call when contacted by premium support customers forcustomer-impacting issues during non-operational hours. Create and facilitate communication channels between the TAM Support customer andthe product management and engineering teams. Proactively update customers about product updates, and upgrades and ensure necessaryaction to maintain availability and customer satisfaction. Proactively review and advise on the best practices and fine-tuning of product deployments. Proactively monitor reporting information and configurations of product technologies atcustomer sites and make ongoing recommendations to Solution partners if involved. Help develop and maintain best practices for implementing and supporting companyproducts in both internal and customer-facing Knowledge Bases Maintain intimate knowledge of all company products and services. Provide clear and constructive product feedback to Company Product Management basedon customer requirements
Skills
- Market Research
- Business Process
- Team Leadership
- Crm
- Product Management
- Leadership
- Proposal Writing
- Team Management
- Analytics
- Online Marketing
- Business Strategy
- Management
- Strategic Planning
- Interviews
- Project Planning
- Microsoft Office
- Sales
- Html
- Sql
- Business Intelligence
- Talent Acquisition
- Sales Management
- Marketing
- Competitive Analysis
- Consulting
- Business Analysis
- Strategy
- E-Commerce
- Budgets
- Customer Service
- Lead Generation
- Vendor Management
- Project Delivery
- Recruiting
- Pre-Sales
- Business Planning
- Quality Assurance
- Negotiation
- Brand Management
- Online Advertising
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