Pankaj Krishnaa Jayakumar
Product Manager - Digital - Ciam @Air Canada
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WORK HISTORY
Product Manager - Digital - Ciam @Air Canada
Toronto, ON, CA
Scope: Enterprise identity, security, and consent platforms supporting multiple digital products and teams across Air Canada.Led product strategy and delivery for enterprise-wide Customer Identity & Access Management (CIAM) initiatives, enabling secure, reusable identity verification and authentication capabilities across Air Canada’s digital ecosystem.Owned the product strategy and solution to re-enable Aeroplan Family Sharing, previously suspended due to fraud, by introducing enhanced identity verification and risk-based security controls, balancing fraud prevention, compliance, and customer experience.Drove modernization of identity, consent, and preference management platforms, shaping scalable solutions that support evolving regulatory requirements, fraud mitigation, and long-term digital growth.Partnered closely with Cybersecurity, Legal, Privacy, Analytics, and Engineering leadership to deliver compliant identity and data governance solutions aligned with global regulations, including GDPR and Quebec Law 25.Led multiple vendor selection and RFP processes across CIAM, KYC, fraud prevention, and consent management platforms; evaluated solutions, aligned recommendations to enterprise security strategy, and advised senior leadership on long-term platform direction.Played a key role in strengthening Air Canada’s fraud and bot mitigation posture, improving login security while maintaining a seamless customer experience.Provided product leadership across multiple agile teams, aligning roadmaps, priorities, and execution with enterprise identity, security, and customer experience objectives.
EDUCATION
Degroote School of business
Master of Business Administration (M.B.A.), Business Administration and Management, General
Anna University Chennai
Bachelor’s Degree, Electronics and Communications Engineering
SKILLS
ABOUT PANKAJ KRISHNAA JAYAKUMAR
Hey there! I’m a Product Leader specializing in Identity, Security, Personalization, and Customer Experience, with a proven track record of owning and delivering complex, enterprise-scale digital platforms from concept to launch. I love taking on challenging problem spaces, modernizing legacy systems, strengthening security layers, building smarter member experiences, and translating big-picture strategy into clear, executable roadmaps.I\'ve lead high-impact initiatives across CIAM, consent and preference management, fraud and identity verification, and enterprise profile ecosystems. My work spans multi-year transformations and net-new platform builds, often in regulated, high-risk environments where clarity, prioritization, and strong decision-making are essential. I’m most effective in ambiguous problem spaces, translating strategic intent into focused roadmaps teams can execute against with confidence.I’ve partnered closely with engineering, architecture, security, fraud, data, accessibility, and executive stakeholders to align technical direction with business goals. I’m known for simplifying complex systems, making informed trade-offs, and driving alignment across large, cross-functional teams to deliver outcomes that scale. I bring a blend of technical depth, product intuition, and structured delivery. My focus is simple: build secure, scalable, user-centric products that move the business forward.I’m deeply curious by nature and continuously experimenting—whether exploring emerging technologies, building side products, or sharpening my technical and strategic toolkit. I bring that same curiosity, rigor, and ownership mindset into every team and product I lead.If you’re building secure, intelligent, and future-ready digital experiences, let’s connect.
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