Pankaaj Jain

About Pankaaj Jain

My role in team is Senior Consultant -Team lead, Defining projects for the year, delegating task to team members & monitoring/evaluating their progress on daily basis. Administration of Vmware Esxi, Windows servers, nutanix and AWS. Giving Guidance to team members for project related work. Taking interviews for new joiners & on-boarding new joinees. Providing them complete knowledge about the project & setting their expectations. Planning team members weekly/monthly activities. Managing day to day BAU operations, giving weekly updates to client.Worked on Active Directory, DHCP & DNS Servers.Team management and assignment of task to team members Managing client SLA\'s.Handling client escalations.Solving day to day client issues. Troubleshooting on Networking & server related issues.Multitasking in work.Training team members on techincal skills.ITIL certified.MCSA Windows server 2016 certified.

Experience

1. Senior Consultant Team Lead

   Infosys

   Aug 2019 — Present

   Lead Windows, VMware, and Azure infrastructure operations for enterprise clients. Manage Azure VM provisioning across multiple regions, including VNETs, subnets, NSGs, load balancers, autoscaling, NAT gateways, and VNET peering. Implement Azure backup and disaster recovery solutions for OS and data disks. Administer Entra ID (Azure AD) including RBAC role assignments and access governance. Prepared many PowerShell scripts for Pre-post windows patching validation script, VMware snapshot report, OS disk utilization report, ESXi memory/CPU & disk utilization report on email. Also got client appreciation for creating this script. Perform OS hardening using scripts and GPOs in line with organizational security standards. Handle P1/P2 incidents, root cause analysis, and problem management while ensuring SLA adherence. Lead Windows Server & AD migrations (2012 → 2019) and OS upgrades. Manage VMware infrastructure: ESXi & vCenter installation, upgrades, patching, P2V migrations, HA/DRS/FT configuration. Oversee Hyper-V administration including VM builds, patching, and troubleshooting. Drive patching, vulnerability remediation, and compliance to achieve near-100% audit scores. Mentor team members, assign tasks, review progress, and conduct regular performance evaluations.

Education

• Shah and Anchor kutchhi engineering college

  Bachelor of Engineering (B.E.), Information Technology

  2007 — 2011

• Mumbai University

  Bachelor of Engineering, Information Technology

• NMIMS University

  Postgraduate Degree, Information Technology

• NMIMS CDOE

  POST Graduate Diploma, Information Technology and Systems Management