Pankaj Gulati
AI-Driven Transformation Leader | Enabling Customer Transformation at Scale | End-to-End Execution | 25+ Years of Impact
- Role
- Client Partner at Netcracker Technology
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pankaj Gulati
25+ years of experience with service organizations worldwide in leading the design, implementation and support of enterprise wide IT solutions on various technology platforms for reputed clients from around the globe.• Over 20 years of Experience in Telecom Sector spread across all areas, BSS, CRM, BI, ERP, Online apps, Testing, Infra etc.• Over 15 years of Program Management / Delivery Management experience including setting up teams / programs, stakeholder management, financials etc.• Worked for some of the biggest clients – Vodafone (across all countries), Spark, 2Degrees, Digi, DTAC, 3, NT, Tracfone, Iridium, Intuit, KPN, Swisscom, XM, Globe Telecom, AIS etc.• Experience in managing teams across GCC\'s / GDC’s etc.• Experience in managing all the phases of Project Lifecycle – From Concept to Implementation.Key Skills• Delivery Management - Ensuring Quality deliverables of all programs with experience of managing multiple projects/clients in parallel and managing big teams P&L Management - Ensuring the Revenue Growth & EBITDA Targets are met• Customer/Stakeholder Management (including escalation management) • Vendor / Partner relationship management• Working hand-in-glove with Sales Team towards deal closures (Solution designing & Technical Presentation)• Team Management - Ensuring a Successful & High-performing team• Telecom Domain Expertise
Experience
Client Partner
Sep 2025 — Present
Trusted advisor to telecom clients, enabling AI-led transformation through strategic partnerships, data-driven insights, and end-to-end execution to improve efficiency, innovation, and customer engagement.
Education
St. Marks School
Post Graduation Diploma in Business Administration, International Business
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