Pankaj Dhiria

About Pankaj Dhiria

Professional Scrum Master / Certified Scrum Product Owner/MBA (IS), offering over 15…

Experience

1. Product - Digital Payments and Fintech Partnerships

   IDFC FIRST Bank

   Jul 2023 — Present · Mumbai, IN

   Managed the product roadmap and feature prioritization for new payment products, including the Digital Rupee (CBDC), UPI, and the G20 PPI wallet app, aligning them with business strategies to ensure successful product launches and meet market demands-Onboarded new and existing FinTech and payment gateway partners, collaborating to implement innovative payment solutions that enhanced the customer experience and drove business growth-Conducted thorough User Acceptance Testing (UAT) to validate application functionalities, ensuring they met user requirements and expectations, while using Postman to perform robust API testing to verify endpoints and data consistency-Built and maintained strong vendor relationships, ensuring seamless collaborations and maximized value for both parties-Analysed past transaction trends and projected future patterns to forecast Digital Rupee issuance for various use cases (e.g, Meal/Salary/P-CBDC) to optimize resource allocation and product development strategies-Played a key role in increasing the transaction volume for CBDC by adding, administering and streamlining use cases across ecosystem-Build a loyal client base and generated customer engagement by leveraging digital and social media, launching campaigns across various major event hosted by RBI and Central Government like G20, UNESCO, IMC-DoT

Skills

• Web Services
• Project Management
• Project Delivery
• IT Operations
• Business Analysis
• Team Management
• Service Delivery
• Servers
• Windows Server
• Troubleshooting
• Integration
• Windows
• Enterprise Software
• Crm
• Testing
• Operating Systems
• Management
• Vendor Management
• Microsoft Exchange
• Microsoft Sql Server
• Linux
• Mysql
• Customer Relationship Management (Crm)
• Consulting
• Team Leadership
• Strategy
• Program Management
• Business Process Improvement
• Change Management
• Microsoft Office
• Microsoft Excel
• Project Planning
• Training
• Leadership
• Team Building
• Customer Service
• Strategic Planning