Pankaj Arora
GBS, GCC Operations & Transformation Leader | Head of Shared Services | Business Transformation | Greenfield & Global Delivery | CXO Stakeholder Management
- Role
- Vice President i Associate Director i Gbs Transformation at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pankaj Arora
Global Business Services (GBS)/ Global Capability Center (GCC) leader with 22 years of experience designing, building, and scaling enterprise-grade shared services and transformation hubs across industries.Track Record• Built and scaled multiple greenfield GBS/GCC setups; delivered 40+ transformation programs across finance, legal, commercial PMO, Product CoE, Training and Partner Relations.• Achieved $39M+ in value impact through operating model redesigns, automation, and large-scale transitions.• Led global teams of FTEs; designed Centers of Excellence (CoEs) and executed cross continental transitions with zero disruption.Core Expertise• Operating Model Design & Location Strategy• Greenfield Setup & Scale (Build->Operate->Transfer)• Finance & Legal Shared Services Transformation• Program Governance & CXO Stakeholder Management• Automation, AI & Digital TransformationLeadership & VisionPassionate about building scalable GCCs that move beyond cost-arbitrage to innovation hubs, enabling enterprise growth and resilience. Known for CXO-level advisory, cross-cultural leadership, and delivering measurable impact at scale.
Experience
Vice President i Associate Director i Gbs Transformation
Dec 2024 — Present · Bengaluru, IN
Global Legal Function employees) in GBS/GCC of Accenture. Business Transformation Lead
Skills
- Call Centers
- Quality Management
- Six Sigma
- Quality Auditing
- Business Process Re-Engineering
- Iso 9000
- Process Management
- Change Management
- Team Management
- People Management
- Analytical Skills
- Outsourcing
- Service Delivery
- Process Engineering
- Project Management
- Continuous Improvement
- Iso
- Business Process Improvement
- Tqm
- Business Process Mapping
- Operational Excellence
- Escm
- Vendor Management
- Training
- Quality Assurance
- Process Improvement
- Process Excellence
- Black Belt
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