Pankaj Upreti
Product Support Engineer @Twin Health
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WORK HISTORY
Product Support Engineer @Twin Health
Chennai, IN
Handle all inquiries related to the app and sensor functionalities.Utilize Zendesk ticket panel to manage and resolve tickets efficiently.Utilize internal database tools to identify and address any issues.Conduct training sessions with coaches and lead coaches to familiarize them with new app features and sensor uses.Provide troubleshooting support to customers via calls or virtual meetings for L1 level issues.Raise JIRA tickets to L2, L3, and DevOps teams for unresolved issues.Follow up with multiple teams to gain insight into system or app functionality.
EDUCATION
Dav Centenary College - India
BCA
ABOUT PANKAJ UPRETI
Product Support Leader with over a decade of experience in customer support, product…
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