Pankaj Tiwari

About Pankaj Tiwari

I am working as an Office365 & Exchange administrator in HCL Technologies. I have worked for Brisbane City council, Australia and now working for SASOL South Africa. I\'m handling Office 365, AD (Active Directory) & Exchange related tasks like Exchange 2016, 2019 servers, O365 services (Outlook, MS Teams etc). Also I have worked with my team in Exchange migration from 2016 to 2019, Email journaling, mail flow rules setup, DLP policy, Adding external Domain in our organization. I have handled Priority 1 incidents and got appreciations from client for fixing their issues within time frame of SLA. Recently, i have worked on creation of outlook workspaces and I am working on distribution group migration from Onprem to cloud with the help of scripts with my team. I also migrated mailboxes from on premise to cloud and vice-versa.I am also preparing for Az-900 certification exam.I worked on exchange certification renewals and CU updates on exchange servers.I am looking for new opportunities to work with new ideas and tools that will help me to learn the technology in deep with enhancing my skills.AREAS OF EXPERTIES: Microsoft Exchange/0365 Microsoft Teams Microsoft SharePoint Microsoft Intune Azure AD Modern Workplace SolutionsTools and Technical Skills: Office 365 Suite PowerShell & Scripting Ticketing tools: Service Now and Remedy On Demand. Cyber Security: Dark Trace Mail flow: Proof point and Mimecast Microsoft Office365 and M365 defender (security and compliance center) Exchange 2013 Exchange 2019 Skype2015 and Teams Right-fax Bulk SMS

Experience

1. Technical Specialist

   HCLTech

   Jan 2019 — Present · Lucknow, IN

   Working as Technical specialist at HCL Technologies Supporting Microsoft Exchange 2016, 2019 & O365, Bulk SMS and MS Teams and Sharepoint Online. Maintain and Troubleshoot Mail Flow issues. Configuring Transport Rules in on-prem and Exchange online. Managing O365, Office365 Health Check, service health and Message Center. Manage eDiscovery, content search using Security and compliance and In-Place Holds & Litigation Holds via EAC and PowerShell. Manage and maintain internal and external collaboration and communication solutions using MS Teams and M365. MS Teams room creation and licensing. Manage voice, including calling policies and phone number inventory and assignment. Manage all org-wide settings, including federation, teams upgrade, and Teams client settings. Access all reports in the Microsoft Teams admin center. Configuring and managing SPO Sites. Troubleshooting and resolving SharePoint and OneDrive issues. Responsible for maintaining Sharepoint Online and reporting any issues to Microsoft. Adding users, controlling access to document libraries, and setting permissions. Conceptual understanding of DMARC, DKIM, and SPF. Manage Identity Access Management of Azure Subscriptions, Azure AD, Azure AD Connect and authentication. Manage site usage and implementing retention for SPO sites and Reviewing usage and activity reports for SharePoint online. Managing M365 using powershell scripting (Exhchange management shell and Exchange Online powershell). Managing Roster for the Team, creating KB Articles and SOP along with Runbooks. Manage and troubleshoot SMTP Relay. SMTP logs analysis.

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor's degree

  2014 — 2018