Pankaj Thakur
Saas | key account officer
- Role
- Key Account Officer at MCUBE
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pankaj Thakur
Results-driven Customer Success and Account Management professional with proven expertise…
Experience
Key Account Officer
Sep 2024 — Present · Bengaluru, IN
Results-driven Key Account Officer managing enterprise-level clients for MCUBE, a leading SaaS-based cloud communication platform. Skilled in providing tailored solutions and acting as a trusted advisor to clients. Proven ability to resolve complex issues quickly, ensuring smooth onboarding and system integration. Experienced in identifying pain points, optimizing IVR setups, and improving call management workflows. Strong problem-solving skills, adept at analyzing performance data, troubleshooting technical challenges, and collaborating with cross-functional teams to deliver customized solutions. Focused on client success, driving feature adoption, and boosting customer satisfaction.
Education
Shoolini University
Msc biotechnology , Biotechnology
2017 — 2019
Lovely Professional University
Master of Business Administration - MBA, Marketing and fin
Panjab University, Chandigarh
Bsc, Biotechnology (hons)
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