Pankaj Srivastava
Senior Program and Delivery Executive
- Role
- Associate General Manager at HCLTech
- Location
- Plainfield, IL, US
- LinkedIn followers
- 500 followers
About Pankaj Srivastava
Senior IT Executive with substantial experience in Account and Global Delivery management, Client Management. Managed large programs with Key Fortune 500 clients. Ensured qualitative and very satisfied customer ratings- Knowledgeable IT hands on person who brings over 24 years of combined expertise in SAP ( SD and MM) and Program and Delivery Management- Expertise to setup an IT strategy within the business parameters of the client- Skilled in conceptualizing, providing solutions and setting up large support engagements- Expertise in managing large delivery Teams across multiple global locations - Coaching and Mentoring teams including Delivery and Project Managers, leads and individual contributorsSpecialties: Hands On excellent experience in SAD SD / MM. Setting up Multi Application Delivery Teams, Program Management & Conceptualizing Strategy. Multiple projects management, consulting, team management, delivery, client interaction, implementation and ensuring Onsite/offshore support.Program Management from Global Delivery perspective including leading teams, extensive people management, knowledge management and delivery excellence.Setting up Onsite and Offshore delivery team structure and processes leveraging Global delivery capabilities including defining relevant account governance, SLA levels, Key performance parameters and indicators, performance monitoring.Experience of application migrations to AWS cloud.
Experience
Associate General Manager
Apr 2024 — Present · Chicago, IL, US
Managed AMS support for three SAP projects across the Americas, Europe, and APAC regions. • Standardized ticket workflows and authored a comprehensive 200+ entry Knowledge Error Database (KEDB), • Directed hyper care execution and risk mitigation, collaborating closely with stakeholders to ensure operational stability.
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