Pankaj Sonawane
APAC Head - Global Business Management | Transition | Program & Project Management | Transformation | Customer Experience & Growth | Vendor Management | Operations Excellence | Strategic Planning | Leading GCC\'s/COEs.
- Role
- Apac Head - Transition, Project & Program Management, Digital Transformation & Customer Growth at HCLTech
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Pankaj Sonawane
An Energetic, Enterprising & Evolved leader equipped with applied experience to diverse functions like Transition & Transformation, Program & Project Management, Service Delivery with a track record of delivering transformative success stories from Design to Delivery accelerating exponential customer growth through Efficiency, Customer Satisfaction, Optimizing Service Operations, Bridging Teams & Clients for customer success scaling revenue from ~12M to ~456M+ over a period of 7-8 years across APAC, EMEA & Americas. As the APAC Head at HCLTech, my focus on digital transformation and project management has enabled significant revenue gains and operational efficiencies. Our team’s ability to customize and automate legacy applications has not only driven a $3.5M revenue profit but also solidified customer relationships through enhanced product offerings and reduced implementation timelines. With a strategic mindset and a dedication to service excellence, I\'ve managed global transition programs that have improved customer satisfaction ratings from 8.5 to 9.3. My leadership in this domain is backed by successful account management at Wipro Limited, where I achieved a substantial growth, reflecting our team’s commitment to delivering excellence in transition, transformation, and customer growth.
Experience
Apac Head - Transition, Project & Program Management, Digital Transformation & Customer Growth
Oct 2023 — Present · Bangalore Urban, IN
Facilitated customization & automation of legacy products/applications to enhance performance and help customer with wide range of products resulting in revenue profit of $3.5M. Designed & Implemented resolution for one of the largest accounts towards reducing implementation timelines resulting in a savings of $800K & retained the customer for business growth. Lead and managed end to end execution of Global Transition Programs meeting project expectations, scope, schedule, staffing and budget requirements which improved overall CSAT from 8.5 to 9.3. Transformed global business processes by identifying value levers, designed future operating models & managed change throughout increasing overall efficiency by 25%. Spearheaded functions like Banking, Insurance, HR, PM, Vendor, Pre-sales etc. and delivered services for organizational & customer Success injecting 35% to 40% business growth. Proven experience in managing last mile workforce, scaling, managing and driving productivity across through define KPIs and govern the balanced scorecard.
Education
St. Lawrence High School
Secondary School Examination Certificate (SSC)
1998 — 2000
Indian Institute of Management, Calcutta
Business Global Management
2012 — 2013
Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
BCS
2002 — 2005
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