Pankaj Singh Kushwah
Duty Manager @Sayaji Hotels Ltd
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WORK HISTORY
Duty Manager @Sayaji Hotels Ltd
IN
Responsible for overseeing smooth day-to-day operations of a 219-room property, ensuring high service standards across all departments.Supervise and coordinate with Front Office, Housekeeping, and F&B teams to deliver seamless guest experiences.Handle guest complaints, VIP arrivals, and special requests with efficiency, ensuring guest satisfaction and loyalty.Manage duty rosters, staff performance, and on-the-job training to maintain operational excellence.Ensure compliance with safety, security, and service quality protocols.Act as the single point of authority during shifts, making effective decisions for both guest and team satisfaction.Support management in revenue generation through upselling, guest engagement, and service recovery initiatives.
EDUCATION
CROWN PUBLIC SCHOOL UJJAIN
Hotel Management, Hospitiality
Manipal University Jaipur
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT PANKAJ SINGH KUSHWAH
With over a decade of experience in the hospitality industry, I have built my career…
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