Pankaj Singh Chauhan

About Pankaj Singh Chauhan

With nearly a decade of experience navigating high-stakes client environments, I specialize in building revenue-generating partnerships that endure. Currently with Accenture as a Team Leader Client Account Manager, I lead enterprise accounts across IT consulting, SaaS, and managed services orchestrating seamless collaboration between clients and internal delivery teams.My career has been defined by one consistent outcome: clients stay, grow, and advocate. I bring a consultative mindset to every engagement whether that means identifying a six-figure upsell opportunity, de-escalating a critical service issue, or aligning a complex renewal to a client\'s evolving business goals.What sets me apart is my ability to operate fluently at both strategic and operational levels advising C-suite and executive stakeholders while managing the granular details of SLAs, contracts, and CRM reporting (Salesforce).Key areas of impact:→ Enterprise Account Management & Retention→ Revenue Growth through Upsell & Cross-sell→ C-Suite & Executive Stakeholder Engagement→ SLA & Contract Governance→ Sales Operations & Pipeline Management

Experience

1. Client Account Management Team Manager

   Accenture

   Nov 2024 — Present · Gurugram, IN

   Accenture is a global professional services company delivering solutions in strategy, consulting, technology, and operations across 120+ countries.In this role, I lead a client-facing team responsible for managing enterprise accounts, ensuring service excellence, and driving account expansion. I serve as the primary bridge between clients and internal delivery units — translating business needs into actionable solutions while maintaining contractual and SLA compliance.• Cultivated executive-level client relationships, resulting in measurable improvements in retention and satisfaction scores• Identified and pursued upsell/cross-sell opportunities aligned with client growth objectives• Delivered strategic performance insights to senior leadership through regular data-driven reporting• Resolved high-priority escalations swiftly, protecting client trust and service continuity

Education

• Sam Higginbottom Institute of Agriculture,Technology and Sciences, Deemed University, Allahabad

  Master of Business Administration (M.B.A.), Finance

  2013 — 2015

Skills

• Team Management
• E-Commerce
• Sql
• Microsoft Office
• Requirements Analysis
• Java
• Software Development
• Business Development
• Software Project Management
• Microsoft Sql Server
• Microsoft Excel
• Business Analysis
• Customer Service
• Enterprise Software
• Business Process Improvement
• Xml
• Customer Relationship Management (Crm)
• Agile Methodologies
• Management
• Javascript