Pankaj Singh

About Pankaj Singh

A competent professional with 13+ years of experience in:~ Planning & Decision-making ~ Branch Administration ~ Customer Relationship Management ~ Sales & Marketing ~ Business Development ~ Cost Control ~ Auditing / Compliance ~ Process Improvements ~ Team Management • Proficient in providing consultancy, developing strategic business plans and managing branch operations with key focus on delivering business benefits, customer delight & profitability • Demonstrated skills in implementing strategic business plans, maintaining seamless cross-functional coordination and ensuring optimal utilization of resources • Well versed with latest FEMA guidelines and application areas like Core Banking (Finale), Secured Inventory Control, Trade Services Module and FCRM (Finale Customer Relationship Management) • Keen customer centric with success in building and sustaining strong business relations • Adept in maintaining high customer satisfaction matrices by achieving delivery & service quality norms • A keen analyst with strong problem-solving and team management abilities.

Experience

1. Senior Policy Assurance Manager, Otcr, Attestation & Control Testing

   Standard Chartered

   Nov 2021 — Present · Chennai, IN

   Execute risk-based independent reviews of control efficiency by assessing the design and operating effectiveness of key controls.• Identify any findings in Assurance Policy Effectiveness risk reviews. • Work with the wider OTCR (Operational, Technology and Cyber Risk) Policies Assurance & Testing team to focus testing on areas of highest risk.• Communicate complex risks, issues, and testing insights precisely and effectively to management.• Accountable for monitoring Policy adherence and ensuring that OTCR Policies appropriately identify and manage risks, to help prevent Events / Incidents. • Ensuring appropriate escalation, follow-up and learning from OTCR Events / Incidents. • Working in partnership with Country and Regional Second Line OTCR experts, responsible for OTCR risk management in the First Line and OTCR Coverage Team SMEs, responsible for ensuring the adequacy of and adherence to a comprehensive OTCR Framework.• Take ownership and manage the delivery of core end-to-end second-line operational risk activity for NPRTs.• Effectively and collaboratively identifying, escalating, mitigating, and resolving risk, conduct and compliance matters.• Providing ongoing reporting of risk exposure into governance meetings and to the key stakeholders.

Education

• Manipal Academy of Higher Education

  Master of Business Administration (M.B.A.), Banking, Corporate, Finance, and Securities Law

  2012 — 2014