Pankaj Sehgal
Program Manager - Customer Success - Advisory & Consulting @Forrester
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WORK HISTORY
Program Manager - Customer Success - Advisory & Consulting @Forrester
IN
Manage and execute on all tasks related to advisory consulting Projects/engagements for clients (Analyst Relations team), including scoping calls and kick-off/prep calls, agenda development and refinement, citations/vendor relations review cycles; meeting logistics; session attendance and participation; follow-up activities related to completed sessions, including the collection of client feedback; and developing and maintaining detailed usage reports for clients with pre-purchase consulting time. One point of contact between Analyst Relations team (client side) and Industry analysts. Work with Analyst relations teams in scheduling Inquiries, briefings and client support requests.
EDUCATION
Delhi University
B.Com
Indian Institute of Technology, Delhi
Certificate Program in Sales & Marketing
.Symbiosis, Pune
PGDBA, Marketing
SKILLS
ABOUT PANKAJ SEHGAL
Pankaj is part of the Advisory Consulting team in his current role in Forrester Research with the objective of handling Advisory engagements/Projects with end to end delivery for the Global IT Companies/Clients. Engage with Analyst Relations/B2B Marketing teams on client side and Research Analysts and Sales teams internally for executing projects. Help with Client on-boarding, Client demos. Skills: Customer Success, Project Management, Program Management, Client onboarding, client demos, Vendor Management, Client Services, Account Management, Customer Relationship Management (CRM).
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