Pankaj Saini
Operations Manager
- Role
- Operations Manager at TaskUs
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Pankaj Saini
Manager Operation Managing multiple LOB’s ( Chat, Voice, Social Support and other Non-Voice ) and process end to end of 4 ACM, 10-15 TL’s and with a headcount of 300 people. Process Management – SLA’s, AHT and Quality adherence. Responsible for managing the financial KRA’s for the team – absenteeism, advisor utilization% and attrition. Client interaction and crisis management. Promotes the organization’s values and ethics with the team. Plan best action to overcome real time challenges.
Experience
Operations Manager
Nov 2023 — Present · Indore, IN
Education
Rajasthan Technical University
Bachelor of Technology, Electrical, Electronics and Communications Engineering
Rajasthan Technical University, Kota
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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