Pankaj Pilani
Global Support Engineer - Automation & Live Production @Vizrt
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WORK HISTORY
Global Support Engineer - Automation & Live Production @Vizrt
New Delhi, IN
Working with Customer Success Department & Global Support Team.Role-Provide comprehensive global support remotely or on-call for automation products, adhering to Service Level Agreements (SLAs) to ensure prompt and effective resolutions, while maintaining Customer Satisfaction (CSAT)-Replicating reported issues using simulators and taking proactive measures to address them-Timely and efficient escalation of software bugs to the Research and Development (R&D) team-Follow-up meetings with the customers regarding their ongoing issues-Coordinating across teams and proactively escalating issues to the appropriate team when needed.
EDUCATION
Maharshi Dayanand University
Bachelor of Engineering (BE)
SKILLS
ABOUT PANKAJ PILANI
With over 17 years of experience in broadcast media technical support, channel…
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