Pankaj Madav
Service Manager SLS India at Bruker BioSpin, Lean Six sigma Black Belt level-I, Lean Specialist,
- Role
- Service Manager Sls India at Bruker BioSpin
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Pankaj Madav
Service & Business Leader with 16+ years of experience in national service operations…
Experience
Service Manager Sls India
Jul 2020 — Present · Mumbai, IN
Responsible for SLS revenue target of 4.5 million USD for 2021 and coordinate with SLS sales manager for the achieving the same. Providing monthly forecast to global team.• Handling KOL customers for customer relationship. • Lead a team of 11 highly trained engineers to handle customer service and satisfaction across India.• Working closely with sales, service, Marketing and global survey team for customer queries and complaints as well as planning for new installations.• Managing all cases in SFDC to keep track of each issue through team. Handling team scheduling for PM visits, installation, troubleshooting etc.• Communicating with Europe and US technical team in getting technical issues resolved. Supporting customers for warranty replacement procedure.• Coordinate with factory related to customer material repair and updates.• Planning for SL1 repair center in India and manage its operation with SL1 repair center manager.• Working as cultural ambassador for India involved in activities of team development as well as personal development of team members. Providing update to global team.
Education
S.v.joshi High School
Ssc
1999 — 2002
Corporate Finance Institute® (CFI)
Excel Crash Course, Excel
2019 — 2019
Mumbai University
B.E, Instrumentation
2004 — 2008
Indian Institute of Management, Kozhikode
Executive Post Graduate Certificate, Finance and Financial Management
2018 — 2019
K.G.C.E KARJAT
Bachelor of Engineering (BEng), INSTRUMENTATION ENGINEER
2004 — 2008
Corporate Finance Institute® (CFI)
RFS, Financial statement
2019 — 2019
Skills
- C
- Project Engineering
- C++
- Dcs
- Electricians
- Electrical Engineering
- Engineering
- Plc
- Process Control
- Scada
- Instrumentation
- Troubleshooting
- Project Management
- Control Systems Design
- Manufacturing
- Epc
- Control Valves
- Petroleum
- Commissioning
- Strategic Planning
- Autocad
- Automation
- Electronics
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