Pankaj Kumar

Restaurant General Manager @Lenexis Foodworks Pvt Ltd

New Delhi, IN

Operations & ServiceOversee day-to-day restaurant operations (dining area, kitchen, delivery).Ensure food safety, hygiene, and quality standards are always met.Monitor service speed, customer satisfaction, and resolve complaints promptly.2. Staff ManagementRecruit, train, schedule, and supervise staff (servers, cooks, cleaners, cashiers).Conduct performance reviews and provide coaching or disciplinary action when needed.Motivate the team to maintain high morale and excellent guest service.3. Financial ControlPrepare and manage budgets, daily sales reports, and profit & loss statements.Control costs: food, beverages, labor, and overheads.Manage inventory, place supplier orders, and reduce wastage.4. Customer Experience & MarketingCreate a welcoming atmosphere and handle large-party reservations.Plan promotions, seasonal menus, or local marketing campaigns to boost sales.Maintain strong online reviews and respond to feedback.5. Compliance & SafetyEnsure compliance with local health, safety, and licensing regulations.Conduct regular audits of equipment, fire safety, and cleanliness.6. Strategic PlanningAnalyze market trends and competitor activity.