Pankaj Kumar

Operation Excellence| GB Certified| Financial Management of Project| Reinsurance | Risk Analytics | Strategic Process Management

Role
Assistant Vice President at EXL
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Pankaj Kumar

Highly accomplished lead with extensive experience in the ITES industry. Proven expertise in- Operation Management- Service-Level Agreements (SLA)- Customer Management- Business Process Management (BPMS)- Agile Environment- Transition Management- Strategic Management- People ManagementA results-driven professional with a strong track record of driving operational excellence, improving efficiency, and delivering exceptional customer experience

Experience

  1. Assistant Vice President

    EXL

    Feb 2026 — Present · National Capital, IN

Education

  • Delhi University

    Master's degree, Business/Commerce/Marketing

    2002 — 2004

  • Indian Institute of Technology, Bombay

    Continuing Education Program, Business, Management, Marketing, and Related Support Services

    2004 — 2004

  • PGDAV(DU)

    Bachelor of Commerce (B.Com. Hons.), Industrial Economincs, Cost Accounting, Management Accounting etc.

    1999 — 2001

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Pankaj Kumar — Assistant Vice President at EXL in Gurugram, HR, IN | Unifers