Pankaj Gupta
Director, Customer Success | AI & Data Security | IIoT
- Role
- Director of Customer Success at Concentric AI
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pankaj Gupta
I\'m driven by an insatiable passion for learning and my love for people and technology…
Experience
Director of Customer Success
Jun 2020 — Present · Bengaluru, IN
Built Customer Success team from the ground up, scaling to 85+ enterprise customers and through strategic customer lifecycle optimization and comprehensive journey mapping.Key Achievements: • Achieved 95%+ customer retention across US and European markets • Developed data security governance programs (DLP, access governance, compliance) for 50+ clients • Built predictive customer health monitoring systems with analytics to identify at-risk accounts and expansion opportunities • Mentored high-performing teams across multiple locations with scalable onboarding and performance frameworks.
Education
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
2019 — 2021
Govt. Engineering College Kota, India
Bachelor's Degree
1993 — 1997
Bhabha Atomic research center
Certificate
1998 — 1999
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