Pankaj Goel

Assistant General Manager @G K Winding Wires Limited - Geekay

Noida, IN

Handling Tier 1 vendor of Maruti/Hyundai like Denso, Valeo,Mitsuba,Nidec,Uno Minda,Lucas.• Meeting with Automotive/White Goods/Electronics/Transformer/Dealer• To handle Sales team having 10 members.• Handling a sales revenue of 7K million. • Increased customer satisfaction by addressing and resolving concerns in a timely manner.• Analyzed customer feedback data to identify areas of improvement and develop solutions.• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.• Motivated, trained, and disciplined employees to maximize performance.• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.• Developed and implemented policies and procedures to improve customer service and satisfaction.• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.• Implemented staff training programs that improved service quality and increased customer loyalty.• Resolved problems promptly to elevate customer approval.• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.• Implemented cost-saving measures without compromising on quality, boosting bottom line.• Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.• Managed team schedule with eye for coverage needs and individual strengths.• Responsible for team target.

MARSHALL SCHOOL DEHRADOON

12, Mathematics and Computer Science

IMS

PGDM, FINANCE & IT

University of Rajasthan

Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering