Pankaj Gaur
Department Manager @H&M
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WORK HISTORY
Department Manager @H&M
Gurugram, IN
Driving department sales through strong commercial execution aligned with global H&M strategies.• Leading and developing a high-performing team with strong floor leadership and customer-centric selling.• Owned end-to-end department operations including sales, people planning, stock, and VM execution.• Analyzed KPIs and trends to drive timely commercial actions and improve performance.• Ensured excellent customer experience, inventory accuracy, and compliance with brand standards.
EDUCATION
Institute of Hotel Management, Bangalore
Bsc, Hospitality Administration/Management
ABOUT PANKAJ GAUR
Retail professional with over 3 years of hands-on experience in diverse hospitality background including Retail, Hotels and Event Management. As a Department Manager at H&M, managing end-to-end operations across sales, people leadership, VM, and commercial execution in a fast-paced global fashion environment. Known for driving performance through strong floor leadership and customer-centric selling.Previously worked with Shoppers Stop, managing premium and luxury brands including Versace, GANT, Superdry, La Martina, Aigner, Tissot, MAC, Estée Lauder, and more. Strong expertise in KPIs, team development, inventory management, VM standards, and delivering consistent results.
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