Pankaj Dhir Singh
Senior Operations Manager | Supply Chain Management, EV Battery Swapping & BaaS, Last Mile Operation, Delivery Management.
- Role
- Senior Operations Manager at Battery Smart
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pankaj Dhir Singh
As a Senior Operations Manager at Battery Smart, I lead initiatives to optimize EV battery-swapping operations, driving profitability while ensuring logistics efficiency and safety compliance. Over two years in this role, I have implemented strategies that reduced negative wallet percentages by 37% and fostered customer loyalty through innovative wallet recharge solutions. Collaborating with partners and teams, I prioritize sustainable solutions that align with market needs and enhance operational effectiveness. With over 12 years of professional experience, including expertise in supply chain and transportation operations, I have successfully managed P&L and spearheaded initiatives to streamline processes and build strong partnerships. At Battery Smart, my mission is to empower teams and partners to deliver impactful, scalable solutions in EV mobility, contributing to a more sustainable and efficient future.
Experience
Senior Operations Manager
Jan 2023 — Present · Patna, IN
Improved Profitability: Successfully identified revenue-generating opportunities and implemented strategies that resulted in increased profits.2. Reduced Negative Wallet: Implemented effective measures that led to a 37% reduction in negative wallet for assigned city operations.3. Strong Partner Relationships: Built and maintained strong relationships with partners through regular communication, addressing concerns, and providing exceptional customer service.4. Increased Sales and Customer Loyalty: Implemented wallet recharge strategies that effectively increased sales and fostered customer loyalty.5. Safety Compliance: Conducted safety audits to ensure adherence to safety standards and regulations, thereby ensuring a safe working environment.6. Zero Quest Tickets: Achieved the remarkable feat of reducing Quest tickets from 57 to zero, maintaining this achievement for the past two months.7. Driver Referrals: Developed referral programs and incentives to drive partner driver referrals, resulting in a significant increase of 17% in partner referrals and contributing to driver onboarding.
Education
DAV Schools Network
10+2, Mathematics and Statistics
Dr MGR Educational and Research Institute
Bachelor of Technology - B.Tech, Electronic and Instrumentation
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