Pankaj Chauhan

About Pankaj Chauhan

I am a results-driven Order Management and Sales Operations professional with experience handling quotations and end-to-end sales order processing for the LAM and NAM regions with high accuracy. I specialize in validating sales inputs, coordinating with Sales, Delivery, and Billing teams, and ensuring timely, error-free order closure.Skilled in process automation, I have developed advanced Excel macros for reporting, data extraction, file preparation, and automated communications, and supported RPA bot implementation to reduce repetitive tasks. These initiatives have improved order accuracy by 15%, reduced turnaround time by 20%, and increased team productivity.As a team leader, I mentor and train new joiners, optimize workflows, and foster a culture of accountability and continuous improvement. My expertise includes KPI-driven performance tracking, process standardization, cross-functional collaboration, and stakeholder management.With a focus on operational excellence and measurable results, I combine leadership, technical skills, and strategic thinking to deliver scalable, efficient, and high-performing sales operations solutions.

Experience

1. Team Lead- Order Fulfillment & Booking Contracts Apac, Emea, France, Amer

   Orange Business

   Jan 2026 — Present · Gurugram, IN

Education

• Welingkar Institute of Management

  Master's Degree

• Delhi University

  B. Com (Hons.)

• Delhi University

  Bachelor's Degree, B.com (H)

  2011 — 2014

• Welingkar Institute of Management

  Master of Business Administration - MBA, Operations Management and Supervision

• Shri Gurunanak Sr. Sec. Schoo;

  Senior Secondary School, Business/Commerce, General

  2009 — 2011

Skills

• Recruiting
• Employee Engagement
• Employee Relations
• Management
• Human Resources
• Marketing Strategy
• Project Management
• Performance Management