Pankaj Chaturvedi
SRE - Lead at Acefone Software Pvt. Ltd
- Role
- Site Reliability Engineer - Lead at Acefone
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pankaj Chaturvedi
Site Reliability Engineer - Lead at Acefone Software Pvt. Ltd.I am a dedicated and experienced professional with a passion for technology and research. With over 12 years of experience in SRE, support and delivery functions, I have honed my skills in site reliability engineering (SRE & Devops), managing complete support functions and providing technical expertise. My expertise lies in SRE principles, Docker, Kubernetes, Devops tool, cloud computing, Linux administration, database administration, and unified communication/contact center solutions.Throughout my career, I have successfully deployed new sites for UK customers, managed domestic and international projects, taking complete ownership of installation, testing, go-live, and troubleshooting. I excel in handling customer escalations, Incident management, managing RCA (Root Cause Analysis), and ensuring customer satisfaction. Additionally, I have a proven track record of delivering excellent support, earning multiple RnR Appreciation awards and an Annual Excellence Award.In my current role as SRE Lead at Acefone Software Pvt. Ltd, I lead a team of 6 to 7 SRE engineers and ensure customer satisfaction by providing quick and effective solutions. I am responsible for maintaining incident, SLA and CSAT targets, motivating and empowering the team, and continuously improving team efficiencies. My technical skills extend to Docker, Kubernetes, Devops tool, AWS services, Linux and database administration, network administration, and integration.Prior to my current position, I worked as an Associate Manager - Product Support at Exotel Techcom Pvt. Ltd, I led a team of 25 engineers and ensured customer satisfaction by providing quick and effective solutions. I was responsible for maintaining SLA and CSAT targets, motivating and empowering the team, and continuously improving team efficiencies. I also worked as a Senior Technical Engineer at Panamax Infotech Ltd. and as a Senior Product Engineer at Drishti-Soft Pvt. Ltd.I hold a Bachelor\'s degree in Electronics & Communication Technology from Uttar Pradesh Technical University, Lucknow. I am a proactive learner, always seeking opportunities to enhance my knowledge and stay updated with the latest technologies and industry trends.Outside of work, I have been actively involved in volunteering for conferences and workshops. I am a goal-oriented individual with strong analytical, problem-solving, and organizational skills. I thrive in dynamic environments and am committed to contributing to the growth of a leading research organization.
Experience
Site Reliability Engineer - Lead
Dec 2023 — Present · Gurugram, IN
Results-driven professional with nearly 12 years of experience in SRE, ProductManagement, Quality Control, and Delivery Management, specializing in contact centeroperations across domestic and international projectsExperienced SRE Lead with a strong track record of ensuring high system reliability, scalability, and performance across cloud infrastructure and critical applications.Skilled in VoIP Technology, SIP Protocol, Linux Administration, PostgreSQL, MySql, MongoDB, Jira Tool, Salesforce, and Cloud computing, with a proven track record ofdelivering exceptional results in SRE,contact center operations and project management
Education
Motivational Pathway
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
2009 — 2013
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