Pankaj Chamria

About Pankaj Chamria

Strategic and execution-focused technology leader with 20 years of experience delivering engineering excellence, customer satisfaction, and non-linear business growth. Adept at driving architectural strategy, DevOps automation, AI-led innovation, and enterprise-scale digital transformation. Proven track record in building and scaling large-scale, multi-tenant SaaS platforms—including Low-Code/No-Code (LCNC) products—with a strong emphasis on productivity, performance, and user experience.Currently leading technology function for two LCNC SaaS product suites, managing a high-performing team of 80–100 engineers. The suites comprise 12 enterprise-grade applications focused on supplier and third-party lifecycle management—forming a critical backbone of the Source-to-Pay procurement workflow. These solutions support 120+ live customers—including several Fortune 500 companies—and contribute over $15 million in Annual Recurring Revenue (ARR).Led end-to-end design and deployment of multiple AI Agents over the past 12 months using agentic frameworks—unlocking new levers for sales and growth.Other Areas of Expertise:1. 20+ years of experience delivering software solutions across Capital Markets (2 years), Alternative Asset Management (9 years), and Source-to-Pay Procurement (9 years) domains.2. Strong people leadership—known for transforming underperforming teams into high-performing, autonomous units and grooming future leaders.3. Strong process leadership - Ensured compliance by driving ISO and SOC audit certifications4. Strong focus on productivity - aggressive process optimization, automation, and digital transformation.Result & KPI Driven Achievements1. Deployed multiple AI Agents in production within six months, directly contributing to new sales and upsell opportunities.2. Improved Net Promoter Score (NPS) by 20 points through sustained UX enhancements.3. Drove GitHub Copilot adoption, resulting in a 20% increase in developer productivity and estimated savings of $200K.4. Reduced support ticket volume by over 70%, delivering annual savings of $150K.5. Transformed monolithic architecture into microservices with end-to-end DevOps automation, doubling time-to-market speed.6. Implemented Low-Code/No-Code (LCNC) practices, saving over developer hours over two years.7. Achieved 90%+ test automation coverage, leading to a 3× productivity boost over manual testing approaches.8. Enhanced fresher and lateral onboarding programs, increasing average knowledge rating from 6.2 to 7.9 in 18 months.

Experience

1. Director of Technology

   GEP Worldwide

   Jan 2022 — Present · Navi Mumbai, IN

   Heading technology with 80-100 employees for Low Code No Code (LCNC) SaaS Product development of two product suites having 12 apps related to Supplier Profile, Performance and Risk Management as part of the Source to Pay procurement solutionRevenue Linked Contributions:1. Engineering Leader for Products having ARR of $15m across 120+ live customers, several in the Fortune 500 group2. Delivered multiple AI Agents in last six months to aid upsells and new sales3. Improved Net Promoter Score (NPS) by 20 pts through sustained UX improvements4. GitHub AI Copilot adoption leading to 20%($200k) gains in six months5. Annual savings of $150k with Support Ticket Reduction >70% 6. WCAG compliance & Internationalization for all Apps, increasing the customer base for salesDigital Transformation & Productivity Programs:1. Monolithic app transformation to microservice based design unlocking 2X faster time to market2. Low Code No Code paradigm leading to savings of 12k dev hours in 2 years3. DevOps automation including deployments, code analysis, quality gates in CI/CD pipelines4. Test Automation coverage of >90% leading to 3X productivity gains compared to manual testing5. Project and Incident Tracking using JIRA dashboards for real-time monitoring of metrics & KPIs6. Proactive system monitoring using New Relic Telemetry dashboards and alertsPeople & Processes:1. Contributed to Fresher & Lateral Training programs and increase in avg. knowledge rating from 6.2 to 7.9 in 18 months2. Process definition and adherence program - Compliance increased from 52% to 87% through process audits3. Programs in capability building to adopt AI and Emerging Technologies4. Firm wide Role Benchmarking and Competency Matrix creation for an objective appraisal process5. Guide & setup localized hiring strategies, campus drives, tests and interview panels in collaboration with HR6. Convert dysfunctional teams into high performance autonomous teams with RACI matrix implementation

Education

• Ramniranjan Jhunjhunwala College, Ghatkopar

  HSC, Science

  1999 — 2001

• K.C College of Engg, Thane

  B.E., Informtation Technology

  2001 — 2005

• St John The Baptist High School, Thane

  SSC, English, Science

  1987 — 1999

Skills

• Data Warehouse Architecture
• Project Delivery
• Solution Architecture
• Service Delivery
• Agile Project Management
• Training & Development
• .net Framework
• C#
• .net
• Software Design
• Software Engineering
• Web Services
• Software Project Management
• Microsoft Azure
• System Administration
• Trading Systems
• Building Organizational Capability
• Capital Markets
• Agile Methodologies
• Team Management
• Client Relations
• Hedge Funds
• Open Source Software
• Project Management Software
• Databases
• Web Application Design
• Sql
• Microsoft Project
• Office 365
• Asp.net
• Sql Server
• Low Latency Real Time System Design
• Microsoft Sql Server
• Cloud Computing
• Design Patterns