Pankaj Aggarwal
Senior Engineering Manager @Flipkart | Ex Nykaa, IHS Markit, Aristocrat
- Role
- Senior Engineering Manager at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pankaj Aggarwal
With 7+ years of experience in engineering leadership and 15+ years as overall experience, currently working as a Senior Engineering Manager at Flipkart. Focused on stakeholder management, team empowerment, and fostering innovation to deliver impactful engineering solutions. Demonstrates strong people leadership and collaboration skills, aligning with Flipkart’s mission to enhance customer experiences and drive organisational growth. Passionate about building scalable systems and fostering a culture of excellence through cross-functional teamwork and inclusive leadership.
Experience
Senior Engineering Manager
Apr 2024 — Present · Bengaluru, IN
Leading multiple charters in Customer Experience Org powering, faster and effective resolution for customers - In-house Chatbot (Powered by DS models and LLM Tech), Agent Chat platform with Agentic platform for assisted resolution powered by LLM, Customer communication platform, end-end CRM solution and IVR platform. Also, have led Change Order workflow platform and Incident tracking platform, Order Management platform in past years. Leading Org of 45+ engineerings.
Education
National Institute of technology, kurukshetra
Bachelor of Technology (B.Tech.)
2006 — 2010
S. D. sen. sec. school Jagadhri(yamuna nagar)
SSC, Physics, Chemistry, Mathematics
2006 — 2010
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