Jay Panjwani
Senior Manager | Technical Support @MSG91
- Role
- Senior Manager Technical Support at Msg91
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Jay Panjwani
Senior Manager, Technical Support, leading a dynamic team dedicated to delivering seamless customer experiences and operational excellence.I work with a talented group of professionals, ensuring businesses receive top-tier technical support through well-structured service delivery and continuous process improvements. From managing L1, L2, and L3 support teams to driving quality assurance, escalations, and product testing, I thrive in environments that demand strategic thinking and problem-solving.My expertise spans across:1. Customer service leadership & coaching2. Escalation management & process optimization3. Data-driven performance improvement4. Product testing & quality assurance5. Email business ownership & operationsBeyond the technical realm, I have a deep passion for storytelling. A graduate of the MP School of Drama, I have directed multiple theatre plays and collaborated with esteemed theatre directors as an actor.Oh, and I write poetry occasionally!I love meeting new people and learning new things, so feel free to connect!
Experience
Senior Manager Technical Support
Apr 2020 — Present
Senior Manager, Technical Support, leading L1, L2, and L3 teams to ensure seamless service delivery, customer satisfaction, and operational excellence. Specializes in **customer service leadership, escalation management, process optimization, product testing, and performance improvement.** Drives efficiency, quality assurance, and continuous team growth through a strategic and data-driven approach in fast-paced environments.
Education
Educational Multimedia Research Centre, Devi Ahilya Vishwavidyalaya
Master of Business Administration - MBA
Skills
- Telecommunications
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