Panjala Prasad
Technical Manager/Operations, (ISC)² CC | CISM, ZscalerCertified (ZIA & ZPA ) | Prisma Access /Prisma Cloud | PCNSE certified |Checkpoint (CCSA) | JNCIA || CCNP || CCNA || AWS
- Role
- Manager Cybersecurity Operations at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Panjala Prasad
At ExterNetworks, my focus was on optimizing our NOC operations, leading a team that…
Experience
Manager Cybersecurity Operations
Jul 2024 — Present · Hyderabad, IN
Reporting the performance of the services to the customer and driving service improvement plans Showcasing excellence in delivering analytical and technical solutions in accordance with the customer requirements in liaison with Engineering teams. Working closely with stakeholders for monitoring and reporting project progress. Implementing Agile and digital procedures by constant collection of feedback from business & customers Managing Major Incidents and P1 Management. Prepare and review of RCA for all MI/P1 as required by account SOW Adhering to monthly KPI targets and managing Technical Penalty SLA misses. Create & share the SOPs, Best Practice document, check list, L2/L3 troubleshooting documents Making sure team updating ticket on time and providing RCA on time Ensuring CR realization as per project Target and Effort saving through 4M initiatives Monthly submission of updated DS kit & Update all documents and diagrams for account on time (SMTD) Updating activity status to management and submitting report on time. Status update of calls and communication. Managing and tracing External vendors to provide them RMA status Coordinating with client / internal teams to schedule and track Wipro / Client trainings. Creating and providing team performance reports as needed to my manager Workforce transformation - Capability Building & Certification Creating competencies at offshore reducing onsite dependencies.
Education
Osmania University
Bachelor of Technology, Computer/Information Technology Administration and Management
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