Panish Jain
Proficient in using multiple communication channels for better customer service and resolving customer queries.
- Role
- Associate - Customer Support at Tech Mahindra Business Process Services
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Panish Jain
To become a responsible person in a challenging environment, where I can use my skills and abilities to the fullest potentials for growth and prosperity of organization with hard work and dedication. An accomplished, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experience
Associate - Customer Support
Tech Mahindra Business Process Services
Jan 2023 — Present · Chandigarh, IN
Key responsibilities includes :\\\\n\\\\nResolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.\\\\n\\\\nResolve technical issues related to network interruptions Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved Skilled in overseeing the customer service process.\\\\n\\\\nResolving customer complaints brought through technician Escalate unresolved issues to relevant internal teams.\\\\n\\\\nUsing product information, multiple client tools, client-specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem-solving skills to diagnose and solve customer problems.\\\\n\\\\nSolved problems that are generally unstructured and require extensive use of conceptual thinking skills.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
IPS ACADEMY, Indore
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
2018 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.